Privacy Policy

This Privacy Policy explains how personal data and information provided through the SERNEM platform may be processed when you use our services.

SERNEM is a web-based software platform providing digital tools, content and features for health, safety and environment professionals.

Depending on the features you use, the following information may be processed:

• Email and account information provided during registration,
• Authentication and session-related technical information,
• Content entered or created through platform features,
• Messages and questions submitted to SERNEM AI,
• Information voluntarily provided in support requests,
• Technical information necessary for platform operation and security.

• To create and manage user accounts,
• To provide platform functionality,
• To maintain authentication and access security,
• To respond to support requests,
• To improve SERNEM's security, performance and functionality,
• To comply with applicable legal obligations where required.

When SERNEM AI is used, messages submitted by the user and relevant conversation content may be processed in order to generate a response.

Users should avoid submitting personal, confidential, sensitive or restricted workplace information to AI features.

AI-generated outputs do not replace professional judgment or decisions made by qualified safety personnel.

SERNEM may rely on third-party technology and infrastructure providers for certain platform functions, including account and authentication services. These providers may process data necessary to provide their services under their own security and privacy practices.

If paid features are introduced, payments may be processed by third-party payment service providers selected by SERNEM. When payment functionality becomes active, the relevant provider's privacy and data-processing terms may also apply.

SERNEM may use cookies or similar browser technologies required for session management, security, preference storage and core platform functionality. Additional information will be provided in the Cookie Policy.

Personal information is not shared with third parties for the purpose of selling users' personal data. Information may be processed or shared with service providers where necessary to operate the platform, comply with legal obligations or protect platform security.

SERNEM aims to apply reasonable technical and organizational measures to help protect user information against unauthorized access, alteration, disclosure or loss. However, no internet-based system can guarantee absolute security.

Depending on applicable data protection law, users may have rights to request access to, correction of, deletion of or restrictions concerning their personal data. Requests may be submitted using the contact information below.

This Privacy Policy may be updated as the platform develops. Material updates will be reflected in the current version published on this page.