FREQUENTLY ASKED QUESTIONS
Questions about SERNEM.
Find answers to common questions about the platform, tools, accounts and HSE resources.
Platform
What is SERNEM?+
SERNEM is a web-based HSE workspace bringing together risk assessment tools, Method Statement tools, HSE calculators, inspection checklists, Toolbox Talks, professional resources and digital document features.
Who is SERNEM built for?+
SERNEM is being developed for HSE professionals, safety practitioners, site managers, engineers, inspection teams, contractors and professionals involved in operational safety management.
Can I use SERNEM on a mobile device?+
Yes. SERNEM is being developed for use across modern web browsers on desktop, tablet and mobile devices.
Accounts and Premium
Is SERNEM free?+
SERNEM uses a freemium model. Selected tools and resources are available free of charge, while Premium membership provides access to additional professional features, resources and document functionality.
What will Premium include?+
Premium will provide access to additional professional tools, resources, advanced document functionality and platform features offered as Premium. Available features may evolve as the platform develops.
Do I need an account to use every tool?+
No. Some public SERNEM tools and resources can be accessed without an account. Sign-in may be required for account-based or Premium functionality.
HSE tools and content
Can Risk Assessments and Method Statements be used immediately?+
SERNEM provides structured tools and prepared content to accelerate these processes. Every output should still be reviewed by a competent user against actual site conditions, applicable legislation, client or company procedures and the specific requirements of the work.
Does SERNEM content replace legislation or official requirements?+
No. SERNEM is designed to support professional work. Its content does not replace applicable legislation, official requirements, company procedures, manufacturer instructions or competent professional judgement.
Can I generate PDFs and documents?+
Supported SERNEM tools can provide professional document and PDF outputs. Available output options may vary depending on the tool and membership level.
SERNEM AI
What does SERNEM AI do?+
SERNEM AI is an AI-assisted tool designed to support access to HSE information and professional HSE workflows.
Can I rely entirely on AI responses?+
No. AI-generated information can be inaccurate, incomplete or unsuitable for a particular context. Safety-critical decisions, regulatory interpretations and site applications should be verified by competent professionals and authoritative sources.
Support and development
What should I do if I find an error or incorrect content?+
Please report it through our Contact page. For technical issues, including the relevant page URL and a screenshot where possible will help us investigate.
Can I suggest a new feature?+
Yes. SERNEM is actively developed and user feedback is considered as part of the product development process.
Still have a question?
Contact us for support, feedback or other questions about SERNEM.